Exoskeleton return policies by country: Hypershell, Dnsys and Amazon
Both brands advertise 14-day returns. Their written policies are narrower, and they change with the country you buy from and, at Dnsys, with the configuration.
The short version
- Opened units. Dnsys accepts change-of-mind returns only for unopened, unactivated units[1]. Hypershell’s policy, Help Center and product page don’t agree on this; ask before you activate the unit.
- Model exception. Dnsys won’t take back or exchange the X1 Carbon Pro[1].
- Country limits. Dnsys doesn’t support returns from Canada, accepts UK returns only for quality problems, and doesn’t mention Australia[1].
- Fees. Dnsys keeps payment processing fees on refunds and cancellations and deducts return shipping for non-defect returns[1]. Hypershell states no restocking fee but can deduct return shipping when no defect is found[2].
Hypershell
| Hypershell | US | UK | Canada | Australia |
|---|---|---|---|---|
| Return window | 14 calendar days from receipt[2] | 14 calendar days from receipt[3] | 14 calendar days from receipt[4] | 14 calendar days from receipt[5] |
| Return conditions in the written policy | Section 4.1 lists defects (critical failure, manufacturing or functional problems), confirmed transit damage, and a unit that is “unopened, unactivated, and in like-new condition”. Section 4.3 excludes units showing use beyond what is needed to assess them; the US, UK and Canada pages also exclude returns missing original accessories, manuals or packaging.[2, 3, 4, 5]The policy does not say plainly whether an opened, activated unit with no defect can be returned. | |||
| Change-of-mind return of an opened unit | Conflicting
| |||
| Who pays return shipping | Hypershell pays for confirmed defects or shipping errors. For other returns the buyer pays, and if testing finds no defect, shipping costs may be deducted from the refund.[2, 3, 4, 5] | |||
| Deductions from a refund | No restocking fee is stated. Return shipping can be deducted when testing finds no defect.[2, 3, 4, 5] | |||
| Refund timing | Within 14 business days after the return is received and inspected[2] | Within 14 business days after the return is received and inspected[3] | Conflicting | Within 14 business days after the return is received and inspected[5] |
| Cancelling an order | Full refund if cancelled within 24 hours of payment. After that and before shipping, card (2.6%) or PayPal (3.6%) processing fees may be deducted. No cancellation once shipped.[2, 3, 4, 5] | |||
| Defects and transit damage | Replacement for critical failure or manufacturing defects within 30 calendar days of receipt; report transit damage within 7 calendar days.[2, 3, 4, 5] | |||
Dnsys
| Dnsys | US | UK | Canada | Australia |
|---|---|---|---|---|
| Return window | 14 natural days, counted from 0:00 on the day after delivery; dnsys.ai orders only[1] | |||
| Returns in your country | Covered (mainland US; not Hawaii, Alaska or Guam)[1] | Quality-related issues only[1] | Returns not supported[1] | Not stated[1]Australia is not mentioned in the return policy. |
| Return conditions in the written policy | Unopened and unactivated, with packaging, gifts and manuals intact and fit for resale; or a performance defect not caused by the user. Opened or used units with no defect can be refused.[1] | |||
| Change-of-mind return of an opened unit | Only for unopened, unactivated units, and only where your country is covered.[1, 8]Product pages show a “14 Days Money Guarantee” badge; the written policy is narrower. | |||
| Model exceptions | X1 Carbon Pro: no returns or exchanges (“includes custom services”). Accessories are excluded. No product can be exchanged; for a wrong item you return it and order again.[1] | |||
| Who pays return shipping | Buyer pays for non-defect returns, deducted from the refund (US estimate: $12, UPS Ground). Defect returns ship free in the listed countries; if no fault is found, Dnsys charges shipping.[1] | |||
| Deductions from a refund | Payment fees are kept: 4.4% for PayPal, at least 3.4% + $0.30 for other methods. No restocking fee is stated.[1] | |||
| Refund timing | About 5 working days after the warehouse inspects the item; funds may take about 10 working days to arrive.[1] | |||
| Cancelling an order | The same payment fees are kept on cancellations.[1] | |||
Buying on Amazon instead
Amazon’s help pages say most items can be returned within 30 days of delivery if they are in original or unused condition, and that used or damaged returns can be charged a fee of up to 50% of the item price[9]. Those are Amazon’s terms for its own sales; the brand policies above cover the brands’ own stores, and Dnsys says its policy applies only to dnsys.ai orders[1]. Hypershell says products bought from an authorized distributor may be covered by that distributor’s warranty[10]. On a marketplace, check who the seller is before you buy.
UK buyers: the statutory cancellation right
UK government guidance for sellers says that customers who buy online can cancel within 14 days of receiving an item and are allowed to handle it as they would in a shop[11]. Hypershell’s UK policy says it applies in addition to statutory rights and doesn’t limit rights that can’t be waived[3]. How that applies to an activated exoskeleton is a question to put to the seller before you open the box.
Before you open the box
- Read the return policy on the brand’s store for your country; the links are in the sources below.
- Ask in writing whether you can return an activated unit if it doesn’t fit or suit you, and what that would cost.
- Keep every part of the packaging, accessories and manuals until the return window closes. Both brands can refuse incomplete returns[1, 2].
- Note how the window is counted: Dnsys counts 14 days from 0:00 on the day after delivery[1]; Hypershell counts 14 calendar days from receipt[2].
- Check your measurements against the brand’s size chart before you order: what the brands require.
Sources
- Manufacturer Dnsys Return and Refund Policy. Dnsys. Checked , page text read.
- Manufacturer Return and Replacement Policy (Hypershell Global / US store). Hypershell. Checked , page text read.
- Manufacturer Return and Replacement Policy (Hypershell UK). Hypershell. Checked , page text read.
- Manufacturer Return and Replacement Policy (Hypershell CA). Hypershell. Checked , page text read.
- Manufacturer Return and Replacement Policy (Hypershell AU). Hypershell. Checked , page text read.
- Manufacturer Can I return my exoskeleton if it's not what I expected?. Hypershell Help Center. Checked , read in a browser, including the page's structured data. The article shows only a relative date ("Updated 6 days ago").
- Manufacturer New Hypershell X Series product page (US store). Hypershell. Checked , read through the site's data API. Prices rechecked on 2026-10-28 from the store's public product data for this page (the page URL with .js appended).
- Manufacturer Dnsys X1 hip exoskeleton product page. Dnsys. Checked , read through the site's data API. Prices rechecked on 2026-10-28 from the store's public product data for this page (the page URL with .js appended). Rechecked with the store set to the UK, Canada and Australia: the same US-dollar prices.
- Retailer Amazon Return Policy (Amazon Customer Service). Amazon.com. Checked , read from a search index summary, not the live page. The page returned an error to a direct read; the terms come from a search index summary of this page.
- Manufacturer Warranty Policy (Hypershell Global). Hypershell. Checked , page text read.
- Government Accepting returns and giving refunds. GOV.UK. Checked , page text read.